All Systems Operational

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Welcome to the Neo4j status page!
Having trouble please get in touch at https://support.neo4j.com or send us a mail at support@neo4j.com.

Aura Console (console.neo4j.io) ? Operational
AuraDB Virtual Dedicated Cloud (*.databases.neo4j.io) ? Operational
AuraDB Virtual Dedicated Cloud on AWS (*.databases.neo4j.io) ? Operational
AuraDB Virtual Dedicated Cloud on Azure (*.databases.neo4j.io) ? Operational
AuraDB Virtual Dedicated Cloud on GCP (*.databases.neo4j.io) ? Operational
AuraDB Business Critical (*.databases.neo4j.io) Operational
AuraDB Business Critical (*.databases.neo4j.io) on AWS ? Operational
AuraDB Business Critical (*.databases.neo4j.io) on Azure ? Operational
AuraDB Business Critical (*.databases.neo4j.io) on GCP ? Operational
AuraDB Professional (*.databases.neo4j.io) ? Operational
AuraDB Professional on AWS (*.databases.neo4j.io) ? Operational
AuraDB Professional on Azure (*.databases.neo4j.io) ? Operational
AuraDB Professional on GCP (*.databases.neo4j.io) ? Operational
AuraDS Enterprise (*.databases.neo4j.io) ? Operational
AuraDS Enterprise on AWS (*.databases.neo4j.io) ? Operational
AuraDS Enterprise on Azure (*.databases.neo4j.io) ? Operational
AuraDS Enterprise on GCP (*.databases.neo4j.io) ? Operational
AuraDS (*.databases.neo4j.io) ? Operational
AuraDS on AWS (*.databases.neo4j.io) ? Operational
AuraDS on Azure (*.databases.neo4j.io) ? Operational
AuraDS on GCP (*.databases.neo4j.io) ? Operational
Aura API (api.neo4j.io) Operational
AuraDB Free (*.databases.neo4j.io) ? Operational
Neo4j User Tools Operational
Bloom (bloom.neo4j.io) ? Operational
Browser (browser.neo4j.io) ? Operational
Data Importer (data-importer.neo4j.io) ? Operational
Ops Manager (ops-manager.neo4j.io) ? Operational
Aura Customer Metrics (customer-metrics-api.neo4j.io) Operational
AWS (Amazon Web Services) ? Operational
AWS ec2-ap-south-1 Operational
AWS eks-ap-south-1 Operational
AWS s3-ap-south-1 Operational
AWS ec2-ap-southeast-2 Operational
AWS eks-ap-southeast-2 Operational
AWS s3-ap-southeast-2 Operational
AWS s3-ca-central-1 Operational
AWS ec2-ca-central-1 Operational
AWS eks-eu-central-1 Operational
AWS s3-eu-central-1 Operational
AWS ec2-eu-central-1 Operational
AWS eks-eu-west-1 Operational
AWS ec2-eu-west-1 Operational
AWS s3-eu-west-1 Operational
AWS s3-eu-west-2 Operational
AWS eks-eu-west-2 Operational
AWS ec2-eu-west-2 Operational
AWS ec2-eu-west-3 Operational
AWS eks-eu-west-3 Operational
AWS s3-eu-west-3 Operational
AWS eks-us-east-1 Operational
AWS s3-us-east-1 Operational
AWS eks-us-east-2 Operational
AWS ec2-us-east-2 Operational
AWS s3-us-east-2 Operational
AWS s3-us-west-2 Operational
AWS eks-us-west-2 Operational
AWS ec2-us-west-2 Operational
AWS ec2-ap-northeast-2 Operational
AWS s3-ap-northeast-2 Operational
AWS eks-ap-northeast-2 Operational
AWS eks-ap-southeast-1 Operational
AWS s3-ap-southeast-1 Operational
AWS ec2-ap-southeast-1 Operational
AWS ec2-sa-east-1 Operational
AWS eks-sa-east-1 Operational
AWS s3-sa-east-1 Operational
AWS s3-ap-northeast-1 Operational
AWS eks-ap-northeast-1 Operational
AWS ec2-ap-northeast-1 Operational
AWS eks-eu-south-1 Operational
AWS ecs-eu-south-1 Operational
AWS s3-eu-south-1 Operational
AWS ec2-ap-east-1 Operational
AWS eks-ap-east-1 Operational
AWS s3-ap-east-1 Operational
Azure (Microsoft Cloud Computing Services) Operational
Azure AKS Operational
Azure Private Link Operational
Azure Cloud Services (Compute) Operational
Azure Storage Services Operational
GCP (Google Cloud Platform) Services ? Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Cloud Datastore Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Identity & Access Management Operational
Component 3rd Party Services Operational
User Authentication (Auth0) ? Operational
Customer Support Portal (support.neo4j.com) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 13, 2025
Resolved - This incident has been resolved
Aura Console is operational and is available to use without any issues

Jun 13, 05:18 UTC
Monitoring - Aura Console should now be fully operational and available now that the underlying cloud provider's services have all recovered.
Jun 13, 00:23 UTC
Update - We are updating this to partial outage as Console is reachable more consistently in recent tests. The underlying cause of the outage for our cloud providers is still under investigation.

According to that, services are restoring and we expect full operations once that is fully restored.

Jun 12, 19:33 UTC
Identified - The identified issue is reported on our cloud provider's status page: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW

We are continuing to work to restore Console availability.

Jun 12, 19:13 UTC
Update - Our cloud provider is currently experiencing an outage that is impacting Aura Console reachability. At this point it is reachable but may be intermittent until the the outage is fully resolved.
Jun 12, 18:57 UTC
Investigating - We've detected that Aura Console is currently unreachable. We are actively investigating this incident. Individual instances should not be effected.
Jun 12, 18:42 UTC
Jun 12, 2025
Jun 11, 2025

No incidents reported.

Jun 10, 2025
Resolved - This issue is resolved after rolling out a fix in production. Users can now connect to the free tier instances from the new console without any issues.
Jun 10, 09:46 UTC
Identified - We’ve identified the potential cause of the issue and are currently working on mitigating it. We’ll keep you updated as soon as we have more information to share.
Jun 10, 08:12 UTC
Update - Some Free-tier users are experiencing issues connecting to their instances through the default console experience. As a temporary workaround, we recommend switching to the classic console experience by going to your profile → Experience → Classic experience.
Our team is actively investigating the issue and working toward a resolution

Jun 10, 06:13 UTC
Investigating - Some Free-tier users are experiencing issues connecting to their instances through the default console experience. As a temporary workaround, we recommend switching to the classic console experience by going to your profile → Experience → Classic experience.
Our team is actively investigating the issue and working toward a resolution

Jun 10, 04:41 UTC
Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.

Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025

No incidents reported.