Neo4j Aura Status

Middle East Availability - AWS

Update - We continue to monitor the situation in the affected AWS Middle East regions.

The latest information from AWS is available at: https://health.aws.amazon.com/health/status

We will provide additional updates as more information becomes available. Please review the AWS recommendation on the website above.
Mar 04, 2026 - 10:10 UTC

Update - We continue to monitor the situation in the affected AWS Middle East regions.

The most up-to-date information from AWS is available at: https://health.aws.amazon.com/health/status

We will provide additional updates as soon as more information becomes available.
Mar 03, 2026 - 15:26 UTC

Identified - We are aware of issues in the Middle East regions via our cloud partner AWS, affecting AWS me-central-1 (United Arab Emirates) and AWS me-south-1 (Bahrain).

The most up-to-date information from AWS is available at: https://health.aws.amazon.com/health/status

We are actively working to limit the impact on the Aura service. However, customers should expect that new deployments in the affected regions may be impaired. Additionally, existing services deployed in these regions may experience reduced availability.

Customers with services in these or nearby regions who are concerned about potential operational impact are encouraged to contact Neo4j Customer Support through the usual channels. Our team is available to advise and assist as needed.
Mar 02, 2026 - 19:55 UTC

About This Site

Welcome to the Neo4j status page!
Having trouble please get in touch at https://support.neo4j.com or send us a mail at support@neo4j.com.

Aura Console (console.neo4j.io) Operational

AuraDB Virtual Dedicated Cloud (*.databases.neo4j.io) Operational

AuraDB Virtual Dedicated Cloud on AWS (*.databases.neo4j.io) Operational

AuraDB Virtual Dedicated Cloud on Azure (*.databases.neo4j.io) Operational

AuraDB Virtual Dedicated Cloud on GCP (*.databases.neo4j.io) Operational

AuraDB Business Critical (*.databases.neo4j.io) Operational

AuraDB Business Critical (*.databases.neo4j.io) on AWS Operational

AuraDB Business Critical (*.databases.neo4j.io) on Azure Operational

AuraDB Business Critical (*.databases.neo4j.io) on GCP Operational

AuraDB Professional (*.databases.neo4j.io) Operational

AuraDB Professional on AWS (*.databases.neo4j.io) Operational

AuraDB Professional on Azure (*.databases.neo4j.io) Operational

AuraDB Professional on GCP (*.databases.neo4j.io) Operational

Aura Graph Analytics Operational

Aura Graph Analytics on AWS Operational

Aura Graph Analytics on Azure Operational

Aura Graph Analytics on GCP Operational

AuraDS Enterprise (*.databases.neo4j.io) Operational

AuraDS Enterprise on AWS (*.databases.neo4j.io) Operational

AuraDS Enterprise on Azure (*.databases.neo4j.io) Operational

AuraDS Enterprise on GCP (*.databases.neo4j.io) Operational

AuraDS (*.databases.neo4j.io) Operational

AuraDS on AWS (*.databases.neo4j.io) Operational

AuraDS on Azure (*.databases.neo4j.io) Operational

AuraDS on GCP (*.databases.neo4j.io) Operational

Aura API (api.neo4j.io) Operational

AuraDB Free (*.databases.neo4j.io) Operational

Neo4j User Tools Operational

Bloom (bloom.neo4j.io) Operational

Browser (browser.neo4j.io) Operational

Data Importer (data-importer.neo4j.io) Operational

Aura Customer Metrics (customer-metrics-api.neo4j.io) Operational

AWS (Amazon Web Services) Degraded Performance

AWS ec2-ap-south-1 Operational

AWS eks-ap-south-1 Operational

AWS s3-ap-south-1 Operational

AWS ec2-ap-southeast-2 Operational

AWS eks-ap-southeast-2 Operational

AWS s3-ap-southeast-2 Operational

AWS s3-ca-central-1 Operational

AWS ec2-ca-central-1 Operational

AWS eks-eu-central-1 Operational

AWS s3-eu-central-1 Operational

AWS ec2-eu-central-1 Operational

AWS eks-eu-west-1 Operational

AWS ec2-eu-west-1 Operational

AWS s3-eu-west-1 Operational

AWS s3-eu-west-2 Operational

AWS eks-eu-west-2 Operational

AWS ec2-eu-west-2 Operational

AWS ec2-eu-west-3 Operational

AWS eks-eu-west-3 Operational

AWS s3-eu-west-3 Operational

AWS eks-us-east-1 Operational

AWS s3-us-east-1 Operational

AWS eks-us-east-2 Operational

AWS ec2-us-east-2 Operational

AWS s3-us-east-2 Operational

AWS s3-us-west-2 Operational

AWS eks-us-west-2 Operational

AWS ec2-us-west-2 Operational

AWS ec2-ap-northeast-2 Operational

AWS s3-ap-northeast-2 Operational

AWS eks-ap-northeast-2 Operational

AWS eks-ap-southeast-1 Operational

AWS s3-ap-southeast-1 Operational

AWS ec2-ap-southeast-1 Operational

AWS ec2-sa-east-1 Operational

AWS eks-sa-east-1 Operational

AWS s3-sa-east-1 Operational

AWS s3-ap-northeast-1 Operational

AWS eks-ap-northeast-1 Operational

AWS ec2-ap-northeast-1 Operational

AWS ec2-ap-east-1 Operational

AWS eks-ap-east-1 Operational

AWS s3-ap-east-1 Operational

AWS eks-eu-north-1 Operational

AWS ec2-eu-north-1 Operational

AWS s3-eu-north-1 Operational

AWS s3-me-central-1 Degraded Performance

AWS ec2-me-central-1 Degraded Performance

AWS eks-me-central-1 Degraded Performance

AWS eks-me-south-1 Degraded Performance

AWS s3-me-south-1 Operational

AWS ec2-me-south-1 Degraded Performance

Azure (Microsoft Cloud Computing Services) Operational

Azure AKS Operational

Azure Private Link Operational

Azure Cloud Services (Compute) Operational

Azure Storage Services Operational

GCP (Google Cloud Platform) Services Operational

Google Cloud Platform Google Kubernetes Engine Operational

Google Cloud Platform Google Cloud Storage Operational

Google Cloud Platform Google Cloud Datastore Operational

Google Cloud Platform Google Cloud Networking Operational

Google Cloud Platform Google Compute Engine Operational

Google Cloud Platform Identity & Access Management Operational

Component 3rd Party Services Operational

User Authentication (Auth0) Operational

Customer Support Portal (support.neo4j.com) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 5, 2026

No incidents reported today.

Mar 4, 2026

Subset of MERGE queries lead to setting unexpected property values

Resolved - The fix has been fully deployed to all impacted instances. This incident is now resolved.
Mar 4, 15:19 UTC

Monitoring - The fix has now been deployed to those instances impacted and we are monitoring the situation.
Mar 4, 14:07 UTC

Update - The fix is being deployed and the status page will be updated upon completion of the full deployment
Mar 4, 04:52 UTC

Update - The fix is being deployed and the status page will be updated upon completion of the full deployment of the fix.
Mar 4, 01:39 UTC

Identified - A recent update resulted in MERGE queries which referenced the same merged property on both the left and right hand side of an ON MATCH SET or ON CREATE SET clause deleting that property from the node, or setting it to an invalid value during query runtime. The node being matched against must have had at least one property uniqueness constraint present.

A fix has been identified and will be applied as soon as possible. Instances marked as "Production" are not impacted.
Mar 3, 21:35 UTC

Mar 3, 2026

Mar 2, 2026

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

Feb 26, 2026

No incidents reported.

Feb 25, 2026

No incidents reported.

Feb 24, 2026

No incidents reported.

Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

Feb 19, 2026

No incidents reported.