Aura Console is currently unreachable

Incident Report for Neo4j Aura

Resolved

This incident has been resolved
Aura Console is operational and is available to use without any issues
Posted Jun 13, 2025 - 05:18 UTC

Monitoring

Aura Console should now be fully operational and available now that the underlying cloud provider's services have all recovered.
Posted Jun 13, 2025 - 00:23 UTC

Update

We are updating this to partial outage as Console is reachable more consistently in recent tests. The underlying cause of the outage for our cloud providers is still under investigation.

According to that, services are restoring and we expect full operations once that is fully restored.
Posted Jun 12, 2025 - 19:33 UTC

Identified

The identified issue is reported on our cloud provider's status page: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW

We are continuing to work to restore Console availability.
Posted Jun 12, 2025 - 19:13 UTC

Update

Our cloud provider is currently experiencing an outage that is impacting Aura Console reachability. At this point it is reachable but may be intermittent until the the outage is fully resolved.
Posted Jun 12, 2025 - 18:57 UTC

Investigating

We've detected that Aura Console is currently unreachable. We are actively investigating this incident. Individual instances should not be effected.
Posted Jun 12, 2025 - 18:42 UTC
This incident affected: Aura Console (console.neo4j.io).